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FAQ

Find the most frequent questions and answers about CartBounty Pro – Save and recover abandoned carts plugin.

How to install and activate the plugin?

To install and activate the plugin:

  1. Open WordPress admin panel
  2. On the left menu, click Plugins > Add New and then locate and click the "Upload Plugin" button
  3. Select the CartBounty Pro plugin .zip file you have downloaded previously and click the "Install Now" button
  4. Activate the plugin after it is installed
  5. Once activated, please go to WooCommerce > CartBounty Pro abandoned carts > Settings tab
  6. Enter your License key. Once the License is active your shop will start to collect abandoned carts and send out notifications
  7. Optionally setup automated abandoned cart recovery emails via ActiveCampaign, GetResponse or MailChimp
  8. Optionally enable Exit Intent popup

After this you will see a status notice that the license is active. Now the plugin will start to do its magic :)

How to setup and send automated abandoned cart recovery emails via ActiveCampaign?

Since version 5.0, you are able to setup automated abandoned cart recovery emails via ActiveCampaign. Please follow the steps outlined below to get going:

  1. Login in to ActiveCampaign and open Settings > Developer and get your API key and URL
  2. Go back to your shop and open up CartBounty Pro ActiveCampaign tab to enter your API key and URL. Save the settings. If all is good you should see a green check saying "Connected" next to both fields
  3. After this go back to your ActiveCampaign and create your abandoned cart recovery automation

Here is a short video tutorial on how to setup the plugin and integrate it with ActiveCampaign.

ActiveCampaign is awesome since it allows you to create different If/Else statements and setup elaborate rules when to send out your captured abandoned cart recovery emails.

How to setup and send automated abandoned cart recovery emails via GetResponse?

It is super easy to integrate CartBounty with GetResponse, just follow these simple steps:

  1. Login to GetResponse and open Menu > Integrations and API > API and generate your API key
  2. Get back to your store and open up CartBounty Pro GetResponse tab to enter your API key. Save the settings
  3. Select a store (if you do not have any stores, please return to GetResponse and Add a store under Menu > Stores and products) and pick a list from GetResponse that is going to be used to store abandoned cart contacts. If everything is connected, a green checkbox will appear next to all three input fields and a "Force Sync" button will appear
  4. After this go back to your GetResponse account and create your abandoned cart recovery automation

GetResponse is a beautifully designed email marketing system to save and recover online abandoned shopping carts. It is a professional email marketing system with awesome email design options and beautifully pre-designed email templates.

How to setup and send automated abandoned cart recovery emails via MailChimp?

You can send automated abandoned cart recovery emails after connecting our plugin to MailChimp:

  1. Login in to MailChimp and open Account > Extras > API keys
  2. Go back to your shop and open up CartBounty Pro MailChimp tab to enter your API key
  3. After a successful connection you will be able to choose a list to sync the abandoned carts with. You might need to create a new list on MailChimp if no list appears here
  4. Save settings. If all is good you should see a green check saying "Connected" next to the chosen list
  5. After this go back to MailChimp and create your abandoned cart recovery automation

Here is a short video tutorial on how to setup the plugin.

Since version 4.0, you can also integrate coupon codes in your abandoned cart recovery emails.

MailChimp allows to create both single and a series of reminder emails (e.g. first email in the 1st hour of cart abandonment, 2nd email after 24 hours etc.)

Please note that MailChimp will only send one email to a user if he has not subscribed to your list.

When is the cart and checkout form data saved?

Data and information about the cart is saved right after the user gets to the Checkout form and one of the following events happen:

  • Correct email address is entered
  • Phone number is entered
  • On Checkout page load if email or phone number input fields are already filled
  • Any Checkout form input field with a class "input-text" is entered or changed if a valid Email or Phone number has been entered

If the user completes the checkout process and receives a "Thank you" page, the cart is removed from the Checkout Field Capture table of abandoned carts and the Checkout form fields are cleared.

When would a cart be considered as abandoned?

Once the cart is saved it is considered as abandoned after a time period of 60 minutes. E-mail notifications will be sent out only after the cart is abandoned.

How do the notifications work?

Once the cart is saved and is considered as abandoned, you will receive a notification about it in your email. You will not be notified about previously abandoned carts.

You can set the following notification intervals:

  • Every 10 minutes
  • Every 20 minutes
  • Every 30 minutes
  • Every hour
  • Every 2 hours
  • Every 3 hours
  • Every 4 hours
  • Every 5 hours
  • Every 6 hours
  • Twice a day
  • Once a day
  • Once every 2 days
  • Disable notifications

Default notification interval is “Every hour”. You also have the option to disable notifications in case you ever get tired of them ;)

Please also note how WordPress handles Cron job that is responsible for sending out email notifications. Scheduled actions can only be triggered when a visitor arrives on a WordPress site. Therefore, if you are not getting any traffic on your website you will not receive any e-mail notifications until a visitor lands on your website.

Where are the notifications delivered to?

By default, the notifications will be sent to WordPress registered admin email. But you can also set a different email address.

What happens once a user returns to your shop via ActiveCampaign, GetResponse or MailChimp abandoned cart recovery email?

Once a user returns to shop from ActiveCampaign, GetResponse or MailChimp abandoned cart recovery email:

  1. The cart is cleared from all products
  2. The cart is populated with users previously captured and abandoned products
  3. Users session is restored and if he completes the purchase, his abandoned cart data is removed from CartBounty Pro table

How does Exit Intent technology work?

If a user tries to leave your shop with an abandoned cart, just before leaving, he will be presented with an additional form that will ask for his e-mail address. Once it is entered (no need to submit the form), user's cart will be automatically captured.

Exit Intent form will be displayed only to unregistered users once per hour. If the user enters his email address either in Exit Intent form or in the Checkout form - popup will no longer be displayed upon leaving your shop.

Since version 4.4 you can use Mobile Exit Intent Technology. In this case Exit Intent will be triggered once the page is quickly scrolled up or if the "Back" button is used. Our tests have shown that these are the most frequent actions people take before abandoning the page.

If you would like to test the visual appearance of Exit Intent, please check the "Enable Test Mode" checkbox. Please note that only users with Admin rights will be able to see Exit Intent during this stage and appearance limits will be removed. This means that it will be showed to the Admin each time he tries to leave the shop.

How to change the contents of Exit Intent popup?

If you would like to make adjustments to the default contents of Exit Intent, you can use either actions and filters that we have provided for you or use our Exit Intent template file to make the necessary adjustments.

You can find the Exit Intent template file inside "/plugins/woo-save-abandoned-carts-pro/templates/wclcfc-exit-intent-pro.php".

This template file contains the markup to display Exit Intent popup and to capture the Abandoned cart prior the user leaves your shop. Please copy this template to your shops theme to keep your customization intact after plugin updates.

You can copy this template file to either one of these locations:

  1. yourtheme/templates/wclcfc-exit-intent-pro.php
  2. yourtheme/wclcfc-exit-intent-pro.php

When modifying our template, please do not change the ID #wclcfc-exit-intent-email of the email input field. If changed, the plugin will not be able to capture abandoned carts using Exit Intent form.

What hooks are available for additional customization?

Our Exit Intent template contains different actions and filters that allow you to create new, edit, replace or remove existing content including the main image in Exit Intent window.

Available CartBounty Pro actions and filters
Available actions:
  1. cartbounty_pro_exit_intent_start
  2. cartbounty_pro_exit_intent_after_title
  3. cartbounty_pro_exit_intent_before_form_fields
  4. cartbounty_pro_exit_intent_end
Available filters:
  1. cartbounty_pro_exit_intent_close_html
  2. cartbounty_pro_exit_intent_image_html
  3. cartbounty_pro_exit_intent_title_html
  4. cartbounty_pro_exit_intent_description_html
  5. cartbounty_pro_exit_intent_email_label_html
  6. cartbounty_pro_exit_intent_email_field_html
  7. cartbounty_pro_exit_intent_button_html

Here is an example how to add additional subtitle after the main title using our "cartbounty_pro_exit_intent_after_title" action hook. Please add it to your theme's functions.php file:

function add_extra_html_after_title() {
	echo "<p>Additional subtitle here...</p>";
}
add_action('cartbounty_pro_exit_intent_after_title', 'add_extra_html_after_title' );

Example how to change the main image using a filter:

function modify_image( $html ){
	return '<img src="http://www.link-to-your-custom-image-here..."/>';
}
add_filter( 'cartbounty_pro_exit_intent_image_html', 'modify_image' );

Example how to change the main title using a filter:

function modify_title( $html ) {
	$custom_title = 'Your text here...';
	return preg_replace('#(<h2[^>]*>).*?(</h2>)#', "$1 $custom_title $2", $html);
}
add_filter( 'cartbounty_pro_exit_intent_title_html', 'modify_title' );

My MailChimp list shows 0 subscribers, why?

If you have connected CartBounty Pro plugin with MailChimp, you will see that your MailChimp list shows 0 subscribers.

This will not change because MailChimp treats abandoned cart emails as Transactional emails and these contacts will be saved as Non-subscribed contacts.

Non-subscribed contacts are contacts in your Mailchimp list who have interacted with your store but haven't ever subscribed to your bulk email marketing. They are eligible to receive transactional emails like purchase confirmations and abandoned cart reminder emails.

MailChimp abandoned cart recovery email series only send out the first email, second and third email queues are empty.

For compliance reasons MailChimp can only send the first email in the series to transactional email addresses.

For a contact to get the next email he would have to opt-in to receive the following emails. Contacts that just leave their email address, but do not opt-in will be transactional contacts in your list and will only able to receive the first abandoned cart email reminder.

I have setup the plugin and linked it to ActiveCampaign, GetResponse or MailChimp, but recovery emails are not being sent out.

There can be multiple reasons for this. Please make sure that:

  1. The free CartBounty plugin version is disabled
  2. You have entered the license key
  3. Your WordPress Cron service is enabled. By default, this service is enabled on all WordPress installations but in case it is not - the plugin will not be able to automatically deliver neither email notifications nor automatically synchronize carts to ActiveCampaign, GetResponse or MailChimp.
    Here is a quick tutorial how to turn it back on, please get in touch with your website administrator to enable it.
  4. You have enabled CartBounty logging by opening CartBounty Settings > Help (located at the top right corner of the screen) > Enable logging. After you have done this, you will be able to find additional information in case there are some issues with the integration or setup.

In case of integration with ActiveCampaign, please make sure:

  1. You have entered a valid ActiveCampaign URL and key
  2. When you go to your ActiveCampaign account under Settings > Integrations you are seeing Integration with your shop
  3. You have setup automated abandoned cart recovery workflow under your ActiveCampaign automations and that the automation is active and running

In case of integration with GetResponse, please make sure:

  1. You have entered a valid GetResponse API key
  2. You have linked the integration with GetResponse store and contact list
  3. You have setup automated abandoned cart recovery workflow under your GetResponse automations, the automation is active and running

In case if you have integrated with MailChimp, please make sure that:

  1. You have entered the license key and connected the plugin with MailChimp (API key has been entered and MailChimp list has been selected)
  2. The selected MailChimp list is brand new and empty (if the list has been previously used or you have manually added a subscriber to it, it might not be usable for sending automated abandoned cart recovery emails)
  3. An automated abandoned cart recovery email campaign has been setup under MailChimp

If the above points have been checked and do not help to solve the issue, please try the following:

  1. Open up your MailChimp account and check if you have any Abandoned carts listed under Your username > Connected sites. If you do not see any Abandoned carts here and you see a tag "Sending" here, please move to the next point.
  2. Check if your products use variations and they are not created using some plugins since that might cause synchronization issues.
  3. Enable WordPress log file and look for errors, warnings and notices that might cause the issue. Here's how to enable logging.

You can also try to look at your MailChimp API usage via MailChimp API playground. Here you should see what kind of requests are sent and if there are errors. Take a look at "Batches" section and look for the "response_body_url" link which should hold additional information about the synchronization process.

If the issue persists, please get in touch with our Premium support.

How to import abandoned carts?

You can very easily transfer your abandoned carts saved using the Free CartBounty version into the Pro. Please follow these 3 simple steps:

  1. Make sure that CartBounty Pro is activated and that the Free version has not been removed
  2. Open up CartBounty Settings tab and click on the Help located in the top right corner of the screen
  3. Switch to Import carts section and use the Import button

Please note that carts older than 30 days will not be imported and you can perform this operation only once.

How does the Google reCAPTCHA work?

Google reCAPTCHA v3 is a great, free and invisible tool that will protect your shop from bots leaving abandoned carts. It uses a sophisticated algorithm that returns a score between 0.0 and 1.0. If the user receives a score of 1.0, it means he is most probably a real person and not a bot.

In case if the score is below 0.2, the abandoned cart will not be captured thus leaving your server cool and clean. However if this threshold is a bit too low and you are still receiving heavy amounts of abandoned carts from bots then you might want to increase this sensitivity threshold. To do that you can use a filter "cartbounty_pro_recaptcha_minimum_allowed_score" and here is an example that you can add to your functions.php file:

function change_score( $score ) {
	return 0.3;
}
add_filter( 'cartbounty_pro_recaptcha_minimum_allowed_score', 'change_score' );

In the example we have raised the sensitivity from the default 0.2 to 0.3 - now only visitors that will receive a score of 0.3 or higher will be captured in the abandoned cart table.

Please visit Google reCAPTCHA to register and start protecting your shop against bot submissions. Once registered, you will also be able to see how much of the traffic your checkout form is receiving and what scores are coming up.

How to translate CartBounty into a different language?

CartBounty comes with a langue folder which allows you to take the English version of .po file and easily translate it into any language.

While there are different ways you can translate your plugins and themes, here is a basic guide you could follow:

  1. Download Poedit (it’s a free software), install it on your computer
  2. Open up Poedit and use File > New From POT/PO File..
  3. Select the .pot file from CartBonty plugin
  4. Choose a language for the translation
  5. Translate all the content and save the translation file in the wp-content/languages/plugins directory
  6. Go to your WordPress settings and set Site Language to the one you just translated the plugin

After this you should be able to open up CartBounty and see your new translations.

Please do not keep your translations in the CartBounty plugin folder since those will be deleted once you update CartBounty to a new version.

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