Find the most frequent questions and answers about CartBounty Pro – Save and recover abandoned carts plugin.
To install and activate the plugin:
After this you will see a status notice that the license is active. Now the plugin will start to do its magic :)
Data and information about the cart is saved right after the user gets to the Checkout form and one of the following events happen:
If ghost carts have been enabled, the cart will be saved as soon as the user adds an item to his cart. It will remain as a ghost cart until one of the above events has occurred.
In case a user is logged in, the shopping cart will be instantly captured as soon as an item is added to the cart. After this, the cart will be instantly updated if it is altered or an item is removed from the cart.
If a customer completes the checkout process and arrives on the WooCommerce "Thank you" page, the cart is removed from the abandoned cart table and the Checkout form fields are cleared. In case the user returns to his abandoned shopping cart via abandoned cart recovery email - the cart will be marked as "recovered" and will remain in the list of carts.
Once the cart is saved, it is considered as abandoned after a period of 60 minutes. Email notifications will be sent out only after the cart is abandoned.
Ghost cart is a cart that can’t be identified since the customer has neither signed in your store nor he has entered his email / phone in your checkout form or Exit intent popup.
Any customer who is unidentifiable and adds anything to his shopping cart instantly appears in CartBounty cart list as a ghost shopping cart. If during his shopping journey he adds his details, his ghost cart automatically is turned into a recoverable cart.
There can be many different reasons why you would like to see ghost cart data, here are a couple of ideas:
If you would rather not see ghost carts, you can exclude them from being saved in your CartBounty settings tab.
Since version 5.0, you are able to setup automated abandoned cart recovery emails via ActiveCampaign. Please follow the steps outlined below to get going:
Here is a short video tutorial on how to setup the plugin and integrate it with ActiveCampaign.
ActiveCampaign is awesome since it allows you to create different If/Else statements and setup elaborate rules when to send out your captured abandoned cart recovery emails.
Worth noting that in contrast to MailChimp, ActiveCampaign allows you to send multiple abandoned cart reminder emails while MailChimp allows just one email to be sent for each abandoned cart.
It is super easy to integrate CartBounty with GetResponse, just follow these simple steps:
GetResponse is a beautifully designed email marketing system to save and recover online abandoned shopping carts. It is a professional email marketing system with awesome email design options and beautifully pre-designed email templates.
You can send automated abandoned cart recovery emails after connecting our plugin to MailChimp:
Here is a short video tutorial on how to setup the plugin.
Since version 4.0, you can also integrate coupon codes in your abandoned cart recovery emails.
MailChimp allows to create both single and a series of reminder emails (e.g. first email in the 1st hour of cart abandonment, 2nd email after 24 hours etc.)
Please note that MailChimp will only send the 1st reminder email to a user if he has not subscribed to your list.
Once a user returns to your store from ActiveCampaign, GetResponse or MailChimp abandoned cart recovery email:
Once the cart is saved and is considered as abandoned, you will receive a notification about it in your email. You will not be notified about previously abandoned carts.
You can set the following notification intervals:
Default notification interval is "Every hour". You also have the option to disable notifications in case you ever get tired of them ;)
Please also note how WordPress handles Cron job that is responsible for sending out email notifications. Scheduled actions can only be triggered when a visitor arrives on a WordPress site. Therefore, if you are not getting any traffic on your website you will not receive any e-mail notifications until a visitor lands on your website.
By default, the notifications will be sent to WordPress registered admin email. But you can also set a different email address as well as to add multiple emails separated by a comma.
If a user tries to leave your shop with an abandoned cart, just before leaving, he will be presented with an additional form that will ask for his email address. Once it is entered (no need to submit the form), user's cart will be automatically captured and labeled as recoverable.
Exit Intent form will be displayed only to unregistered users once per hour. If the user enters his email address either in Exit Intent form or in the Checkout form - popup will no longer be displayed upon leaving your shop.
Since version 4.4 you can use Mobile Exit Intent Technology. In this case Exit Intent will be triggered once the page is quickly scrolled up or if the "Back" button is used. Our tests have shown that these are the most frequent actions people take before abandoning the page.
If you would like to test the visual appearance of Exit Intent, please check the "Enable Test Mode" checkbox. Please note that only users with Admin rights will be able to see Exit Intent during this stage and appearance limits will be removed. This means that it will be showed to the Admin each time he tries to leave the shop.
If you would like to make adjustments to the default contents of Exit Intent, you can use either actions and filters that we have provided for you or use our Exit Intent template file to make the necessary adjustments.
You can find the Exit Intent template file inside "/plugins/woo-save-abandoned-carts-pro/templates/cartbounty-pro-exit-intent.php".
This template file contains markup required to display the popup and to capture the Abandoned cart prior the user leaves your shop. Please copy this template to your shops theme to keep your customization intact after plugin updates.
You can copy this template file to either one of these locations:
When modifying our template, please do not change the ID #cartbounty-pro-exit-intent-email of the email input field. If changed, the plugin will not be able to capture abandoned carts using Exit Intent form.
CartBounty comes with different hooks that make it possible to change some parts or extend the existing functionality of the plugin without modifying core files.
Here is an example how to change the From email that sends out notification emails using "cartbounty_pro_from_email" filter. Please add it to your theme's functions.php file:
function change_from_email( $html ){
return 'your@email.com';
}
add_filter( 'cartbounty_pro_from_email', 'change_from_email' );
Our Exit Intent template contains different actions and filters that allow you to create new, edit, replace or remove existing content including the main image in Exit Intent window.
Here is an example how to add additional subtitle after the main title using our "cartbounty_pro_exit_intent_after_title" action hook. Please add it to your theme's functions.php file:
function add_extra_html_after_title() {
echo "<p>Additional subtitle here...</p>";
}
add_action('cartbounty_pro_exit_intent_after_title', 'add_extra_html_after_title' );
Example how to change the main image using a filter:
function modify_image( $html ){
return '<img src="http://www.link-to-your-custom-image-here..."/>';
}
add_filter( 'cartbounty_pro_exit_intent_image_html', 'modify_image' );
Example how to change the main title using a filter:
function modify_title( $html ) {
$custom_title = 'Your text here...';
return preg_replace('#(<h2[^>]*>).*?(</h2>)#', "$1 $custom_title $2", $html);
}
add_filter( 'cartbounty_pro_exit_intent_title_html', 'modify_title' );
Example how to change the description using a filter:
function modify_description( $html ){
$custom_description = 'New description here...';
return preg_replace('#(<p[^>]*>).*?(</p>)#', "$1 $custom_description $2", $html);
}
add_filter( 'cartbounty_pro_exit_intent_description_html', 'modify_description' );
If you have connected CartBounty Pro plugin with MailChimp, you will see that your MailChimp list shows 0 subscribers.
This will not change because MailChimp treats abandoned cart emails as Transactional emails and these contacts will be saved as Non-subscribed contacts.
Non-subscribed contacts are contacts in your Mailchimp list who have interacted with your store but haven't ever subscribed to your bulk email marketing. They are eligible to receive transactional emails like purchase confirmations and abandoned cart reminder emails.
For compliance reasons MailChimp can only send the first email in the series to transactional email addresses.
For a contact to get the next email he would have to opt-in to receive the following emails. Contacts that just leave their email address, but do not opt-in will be transactional contacts in your list and will only able to receive the first abandoned cart email reminder.
There can be multiple reasons for this. Please make sure that:
In case of integration with ActiveCampaign, please make sure:
In case of integration with GetResponse, please make sure:
In case if you have integrated with MailChimp, please make sure that:
If the above points have been checked and do not help to solve the issue, please try the following:
If you do not see any Abandoned carts here and you see a tag "Sending" here, please move to the next pointYou can also try to look at your MailChimp API usage via MailChimp API playground. Here you should see what kind of requests are sent and if there are errors. Take a look at "Batches" section and look for the "response_body_url" link which should hold additional information about the synchronization process.
If the issue persists, please get in touch with our Premium support.
If you have noticed unusual amounts of multiple new ghost carts being left almost in the same time, from one country and consisting of a single product, it might be that they are left by bots who are visiting your store.
Bots can be divided into two groups – good ones and bad ones.
Harmful bots are the ones that might be responsible for leaving new ghost carts on your website. While this is not dangerous, it can be frustrating and annoying. Here are three solutions that will help you to deal to with them:
Google reCAPTCHA v3 is a great, free and invisible tool that will protect your shop from bots leaving abandoned carts. It uses a sophisticated algorithm that returns a score between 0.0 and 1.0. If the user receives a score of 1.0, it means he is most probably a real person and not a bot
In case if the score is below 0.2, the abandoned cart will not be captured thus leaving your server cool and clean. However if this threshold is a bit too low and you are still receiving heavy amounts of abandoned carts from bots then you might want to increase this sensitivity threshold. To do that you can use a filter "cartbounty_pro_recaptcha_minimum_allowed_score" and here is an example that you can add to your functions.php file:
function change_score( $score ) {
return 0.3;
}
add_filter( 'cartbounty_pro_recaptcha_minimum_allowed_score', 'change_score' );
In the example we have raised the sensitivity from the default 0.2 to 0.3 - now only visitors that will receive a score of 0.3 or higher will be captured in the abandoned cart table
Please visit Google reCAPTCHA to register and start protecting your shop against bot submissions. Once registered, you will also be able to see how much of the traffic your checkout form is receiving and what scores are coming up
You can very easily transfer your abandoned carts saved using the Free CartBounty version into the Pro. Please follow these 3 simple steps:
Please note that carts older than 30 days will not be imported and you can perform this operation only once.
CartBounty comes with a langue folder which allows you to take the English version of .po file and easily translate it into any language.
While there are different ways you can translate your plugins and themes, here is a basic guide you could follow:
After this you should be able to open up CartBounty and see your new translations.
Please do not keep your translations in the CartBounty plugin folder since those will be deleted once you update CartBounty to a new version.
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